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Phillip Smith

INDUSTRY OPINION: Online reviews - a unique opportunity for retailers to capture social proof

27 January 2015

Trusted Shops was formed 15 years ago with the aim of encouraging sellers and buyers to trust each other on the internet through its review system. Here, Phillip Smith, UK country manager at Trusted Shops looks at the value of social proof and how retailers should respond to negative feedback to boost trust with their customers.

Informatica logo

INDUSTRY OPINION: 2015 omnichannel trends for customer experience

7 January 2015

Software provider Informatica offers data integration software to help businesses realise their information potential since 1993. Here, Informatica senior director of product marketing Ben Rund looks at the five trends that he belives will shape personalisation and aid retailers in creating an enhanced customer experience.

Pritesh from Diamond Boutique

INDUSTRY OPINION: The difficulties of selling jewellery online

5 December 2014

Online jewellery retailer Diamond Boutique has been creating diamond and gemstone jewellery since 2009. Here, the company founder Pritesh Vegad discusses how to overcome the challenges facing online jewellers. 

Personal shopping using iPads

INDUSTRY OPINION: Streamlining the personal shopper experience

4 December 2014

Software provider Pursuit believes discreet use of technology can help jewellers unlock the sales boosting power of the ‘personal shopper’ concept. Pursuit managing director Mike Burns explains.


Job of the week

CARAT* London

Wholesale Territory Account Managers




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Master Retailer

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Ecommerce Trading Coordinator

£25000 - £30000 per annum + salary depending on experience

Assistant Manager

£30000 - £35000 per annum + Bonus + Benefits