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BOOK NOW: Retail Jeweller’s 2018 training courses

Retailers and brands are being encouraged to book now for Retail Jeweller’s next series of training courses, led by award-winning industry trainer Jo Henderson.

Scooping the coveted Service Supplier of the Year accolade at last week’s UK Jewellery Awards, Henderson is a recognised and well-regarded industry trainer who has worked with the likes of Clogau, Lucy Q, Claudia Bradby, Banks Lyon and Mococo, to name just a few.

Since the start of this year, she has also been working with Retail Jeweller to bring her training to a new audience via a series of one-day events, held in London.

The first, which took place in May, was a resounding success and participants are now being encouraged to book on the remaining courses, taking place throughout the rest of the year.

The details of the courses and corresponding dates are outlined below.

These are open to anyone from new starters all the way through to business owners. Four of the courses are aimed at retail and the other two at designers/brands/wholesale.

They are all one-day courses and will take place at Retail Jeweller’s head office in London. To book contact 

Tuesday August 7, 2018

Visual merchandising and display tips to stop your customers in their tracks and grow your sales

For retailers

Engaging displays will not only get your store noticed but, more importantly, they will grow your sales.

This practical workshop will give inspiration and ideas as well as hands-on practice. We will look at full store schemes and window design as well as VM planning for the year. We will also do hands-on building of displays and cover all the dos and don’ts.

Aimed at anybody who has an interest in their store looking better from beginners right through to those who need refreshed enthusiasm or new ideas.

Tuesday September 11, 2018

Bring your numbers to life; learn to coach and motivate your staff to grow your sales

For retailers

Often businesses either shy away from monitoring their numbers or they monitor them constantly but don’t always use them in an encouraging and motivational way.

This session will be effective wherever you may fall on this scale. Learning to be a coach is about encouragement and support, and helping your team to grow and succeed. Understanding how to read the Key Performance Indicators (KPIs) in your business and coach with that information can take your business to the next level and grow sales and profit.

Aimed prominently at sales managers, store managers and business owners. To have attended the customer journey workshop prior to this would be beneficial although not essential.

Tuesday October 9, 2018

Growth and strategy planning for emerging designers and brands

For designers or wholesale brands

Aimed at anyone wanting to grow their brand’s reach in the jewellery industry.

Tuesday November 6, 2018

Successful sales techniques: the nice Ps of profitable prospecting

For designers and wholesale brands

Growing wholesale jewellery and watch sales is possible in all climates with the right attitude and strategy. This practical workshop will cover prospecting, replenishment strategies, persistence and positivity.

Aimed at all business-to-business jewellery sales people, from new starters to experienced team members, who are looking for a fresh perspective.

The courses: What you need to know

Cost: Courses cost £200 per person, unless you are booking for more than one person or more than one course, in which case the price drops to £150 per person/per course.

Timings: Courses will run from 9.30am for a 10am start and will finish at 4pm. Lunch will be provided.

Venue: Retail Jeweller, 4th Floor, Telephone House, 69–77 Paul Street, London EC2A 4NQ

Booking: To book on to a course, please contact or visit

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