Winner: Hockley Mint
Judges were unanimous in their praise of Hockley Mint for the business’s commitment to apprenticeships and career progression. The apprenticeship programme at Hockley Mint has had seven recruits in a range of areas, training to become qualified in their discipline, with the business also ready to support and foster existing talent in new areas. One judge said: “The apprenticeship programme offered is just one part of what they do in providing all staff with great opportunities for career progression.” Hockley Mint also invested heavily in sales and customer service training this year, with area sales managers taking a budgeting, forecasting and closing sales course and the management team receiving training in customer service communication techniques.
Allum & Sidaway
Impressed by the friendly, family atmosphere that Allum & Sidaway encourages among staff, judges were particularly positive about the retailer’s attitude to information sharing, training and company rewards between staff and managers, leading to a happy, more engaged workforce.
This business has encouraged its employees to focus on the near and immediate future, as opposed to longer-term goals, which has resulted in greater employee satisfaction and better performance. Judges noted the company’s commitment to personal and team success.
Judges were impressed by Chisholm Hunter’s in-house training policy, which includes a training foundation course for new staff and progression paths for existing members. Across its stores, Chisholm Hunter has seen an increase in staff retention over the past year.
Judges were encouraged to see H&T Pawnbrokers’ commitment to reviewing and updating training programmes regularly. In particular, they noted the increase of internal workshop offers from 18 to 22 in 2014 and the continual development of the H&T Academy’s e-learning programme.
Noting the clear focus on an awards system for incentivising employees who achieve and perform well, judges were also impressed by Seiko’s personal development plans for new starters, ensuring that new employees feel welcome and part of the company from day one.
Sponsored by Jolyon Marshall
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